We ship from Keswick, Ontario. Orders will be processed within 1-3 business days (excluding weekends and holidays). Successfully placed orders will receive a confirmation email shortly after placing the order. If you do not receive an email, please check your spam filter, or contact us for confirmation. If you need assistance with your order, please contact us immediately at email@example.com because once your order is shipped, we can't make changes. Please review and ensure that you have entered all your correct information, especially your address. We will not be responsible for any non-delivery due to errors in the address you provide. If an order is returned due to an incorrect address, we will refund the amount of your order, excluding your shipping fees, and will ask you to place another order.